Jd99 Privacy Policy — How Your Data Is Protected

1 What Information Do We Collect?

We collect various types of information when you register and use jd99's services. This data is used to improve service quality and keep your account secure. The following information may be collected under our Privacy Policy:

• Identity Information: Your full name, date of birth, and national ID number (for KYC verification).
• Contact Information: Mobile number, email address, and residential address.
• Financial Information: Payment method details (Mobile Banking, Nagad, Rocket) and transaction history.
• Technical Information: IP address, device type, browser information, login time, and gaming activity.
• Cookie & Tracking Data: Website usage patterns, preferred games, and session data.

2 How Do We Use Your Information?

Collected information is used solely for specified purposes. In accordance with our Privacy Policy, your data is used for the following:

• To complete account registration and the verification process.
• To process deposits, withdrawals, and other financial transactions.
• To send bonuses, promotions, and personalized offers (with your consent).
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer support and resolve complaints.
• To improve platform performance and enhance the user experience.
• To meet legal obligations and comply with regulatory requirements.

3 Who Is Your Information Shared With?

Under jd99's Privacy Policy, your personal data is not generally shared with third parties. The following exceptions apply:

• Payment Processors: Necessary information is shared with authorized payment partners (Mobile Banking, Nagad, Rocket) to process transactions.
• Legal Authorities: Disclosure will be made if required by Bangladeshi law or court order.
• Security Partners: Limited data may be shared with specialist security providers to assist with fraud prevention.
• Business Successors: If jd99 undergoes a merger or acquisition, your data may be transferred — however, this Privacy Policy will remain in effect.

4 Cookie Policy

Jd99's website and app use cookies to make your experience smoother and more personalized. Our Privacy Policy is fully transparent about how cookies are used.

You can disable optional cookies at any time through your browser settings, though some features may become limited.

5 Data Protection Practices

Jd99 employs industry-leading security practices to protect your information. Keeping your data safe is the foundation of our Privacy Policy. The measures we use include:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for accessing your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorized server access.
• Regular Security Scans: Regular automated and manual scans to identify vulnerabilities.
• Staff Training: All staff receive training on data protection practices.
• Data Minimization: Only the information strictly necessary is collected and retained.

6 Your Rights

Under jd99's Privacy Policy, you have several important rights over your data. These rights can be exercised at any time through customer support:

• Right to Access You have the right to view the information jd99 holds about you.
• Right to Rectification You may request corrections to any inaccurate or incomplete information.
• Right to Erasure If you close your account, you may request deletion of your data (subject to legal obligations).
• Right to Restrict Processing You may request that the processing of your data be restricted under certain circumstances.
• Right to Data Portability You may request a copy of your data in a commonly used format.
• Right to Opt Out of Marketing You may opt out of promotional communications at any time.

7 Data Retention Period

Jd99 does not retain your data indefinitely. Retention periods are defined under our Privacy Policy:

• All data is retained for as long as your account remains active.
• After account closure, financial transaction records may be retained for up to 5 years as required by law.
• Gaming history and log data are retained for up to 2 years.
• Once the retention period expires, data is securely and permanently deleted.

8 Minor's Privacy

Jd99 strictly prohibits registration by anyone under 18. Under our Privacy Policy, we do not knowingly collect data from minors. Age is verified at registration, and any account found to belong to a minor is immediately closed and all associated data deleted.

9 Privacy Policy Updates

Jd99 reserves the right to update this Privacy Policy as needed. For significant changes, we will:

• We will post a notice on the website and update the "Last Updated" date at the top of the page.
• We will notify registered users via email or mobile.
• You will be notified 30 days before any changes take effect, unless urgent updates are required by legal obligation.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.

10 Contact & Complaints

For any questions, complaints, or data requests regarding our Privacy Policy, please contact our Data Protection Team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24–48 hours

We take all privacy-related requests seriously and work to resolve them as quickly as possible.